Can you imagine if healthcare quality measures included how satisfied patients are with the outcome of their care? Most hospitals use patient satisfaction scores to measure overall patient engagement. Questions like “how quiet was the environment”, “did you caregiver wash their hands”, and “overall would you recommend this hospital to others” are captured and the data is publicly accessible. However, this kind of initial satisfaction doesn’t get to the heart of why the patient sought care in the first place. Patients often seek care to get better from something- a chronic disease, like diabetes, or something acute, like a broken arm. Patient’s satisfaction with the outcome of their care– like “did you get the health outcome you expected”? aren’t measured.
While challenges to this data quality exist, like what do you do about the subjective nature of patient experience abound, the health care community is very excited about this concept.
Let’s see where this goes.
Performance measures based on patient-reported outcomes could be invaluable in gauging whether medical care actually made life better for patients, but the field is not yet mature enough to drive value-based payments.